Most users will choose to run Active Manager on a server at one of Activeʼs regional data centers, using Microsoftʼs Remote Desktop Connection utility. This limits the demand on your Internet connection, and will work from any computer that has a remote access client compatible with the Remote Desktop protocol.
So that you can use Remote Manager, the Active technical support team will assign you a login name and set up your database on the remote server nearest you. Youʼll use the Remote Desktop Connection client utility to create and configure a connection to the Active server. Youʼll receive connection information such as the server name and your login credentials in your Remote Desktop Welcome e-mail from Active.
Those with sufficiently robust broadband Internet connections may prefer to install and run Manager as a standalone application on a local computer.
Note: These instructions are for the Microsoft Windows Remote Desktop application for Microsoft Windows; details for other operating systems and clients will vary. To use Remote Manager with MacOS, see Instructions for Macintosh users.
For a tutorial video on configuring the remote desktop connection, see https://player.vimeo.com/video/327415368.
To configure the remote desktop connection:
From the Windows Start menu, choose All Programs : Accessories : Remote Desktop Connection.
(In Windows 10 and later, locate Remote Desktop Connection by searching the desktop Apps.)
In the Remote Desktop Connection dialog, click Options.
Enter connection details:
Computer, User name: Enter the data center address and login name you received in your Remote Desktop Welcome e-mail from Active tech support.
(Note: Your assigned Remote Desktop user name may be different from your Active Manager login name.)
Check Allow me to save credentials.
Drag the Display Configuration slider to the right to use the full screen.
Check Printers and Clipboard to enable these local resources in the remote session.
In case of problems with printing from the remote desktop, see FAQ and troubleshooting: Internet connections and Remote Desktop.
To enable Remote Desktop access to local disks:
On the Local Resources tab, click More.
Under Local devices and resources, check the drives where your image files are stored.
Choose your Internet connection speed from the drop-down list.
Check Reconnect if the connection is dropped.
So that you can reopen the remote connection easily, Active recommends that you create a shortcut for it on your Windows desktop.
To create a remote desktop shortcut:
In the Remote Desktop Connection dialog, return to the General tab. (Click Options if necessary to reveal the tabs.)
Click Save As.
In the folders list, click Desktop.
In the Filename field, enter “Active Manager”.
To connect to the Active remote server:
In the Remote Desktop Connection dialog, select the connection you made from the Computer list. (Or double-click the shortcut you created on the desktop.)
Clear the check box Always ask for credentials.
If your system is protected by a security firewall, you may need to ensure that TCP port 33898 is open for incoming connections.
The Remote Desktop client makes a connection with the Active remote server and presents you with the Windows Security dialog. Select your login account from the list and enter the password: “GoClub2013”.
(To avoid seeing this dialog the next time you make the connection, check Remember my credentials.)
When your Windows login is complete, youʼll see the Active Manager Database Login prompt, where you can log in to Manager.
To close the remote connection, log out of Manager by closing its window, or choosing Exit from the File menu. The server closes the remote connection automatically.
If you use the Microsoft Windows Remote Desktop client to connect with Remote Active Manager, you may need to clear its history of connections. The following instructions apply to Windows versions 7 and 8.
Open a Windows command prompt.
At the prompt, enter the following commands:
For further details, see the tutorial at http://www.eightforums.com/tutorials/25423-remote-desktop-connection-clear-history-windows.html.
↑ Active Manager system basics
Setting up remote access
Installing Manager locally
Logging in and out
Changing your password
Retrieving a lost password
Active Manager user types
Menus and tools
Setting program preferences
Product update settings